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If your order is unpaid, you can cancel it. If your order is ready to be shipped, you can simply cancel it and place a new one. All amounts will be refunded with no additional fee. Once an order has left the warehouse, it can no longer be canceled. If you request a return after the item has been shipped, you are responsible for an additional shipping fee, wear and tear fee, etc.

Any orders that have not been paid for within 3 days (72 hours) will be canceled without further notice.

If your order is unpaid, you can cancel it and place a new order.

The product’s color, delivery address, promotional code, or other details cannot be modified after an order has been submitted and paid for.

If your order is ready to be shipped, you can simply cancel it and place a new one. All amounts will be refunded with no additional fee.

Once an order has left the warehouse, it can no longer be canceled. If you are unhappy with your purchase for any reason, you can request a return and place a new order. ( If you request a return after the item has been shipped, you are responsible for the additional shipping fee, wear and tear fee, etc. )

Currently, we do not offer exchanges for our products. You can simply return your chair and repurchase it. Do note that there will be an additional return fee. (Refer to our Return Policy for more information)

No. We cannot deliver to any military APO, FPO and DPO destinations. Please contact us immediately after placing your order if you have any special delivery requests, such as calling beforehand, scheduling delivery dates, or leaving the product in a certain place.

Under normal circumstances, the current shipping times for in-stock products are two to five business days, depending on your location. Pre-ordered products may take between one and two months to arrive. We will seek to deliver your order as soon as possible, but we cannot be held responsible for delivery delays due to conditions beyond our control such as COVID-19, adverse weather conditions, etc.

Refunds are always made using the original payment method. Generally, funds will be returned to your account within 14 business days after we receive your return items. The refund amount depends on your order status, shipping fees and inspection results.

1) If the items are ready to ship, FREE, all amounts will be refunded with no additional fee.

2) If the items have been shipped and disassembled, customers will be responsible for the shipping fee, wear and tear fee, etc.

3) If the items have been shipped and assembled, customers will be responsible for the shipping fee, wear and tear fee, etc.

* The wear and tear charges shall not exceed 20% of the unit price of the product in principle.
* Cash on delivery is not supported.
* A list of refunds will be sent to your email.

For the following time periods, your warranty will be in effect （from the date your original order was shipped）:

The majority of the upholstery on DXRacer gaming chairs may be cleaned without any effort when used routinely and not abused. If you chance to spill something while gaming, take off the sleeves of your chair and clean it up with a towel. Visit our blog for more detailed information on maintenance.

Easy to assemble and disassemble with the help of a video or assembly guide. The modular design brings your sitting experience to the next level.

Watching the assembly video or guide is a must before assembling your DXRacer gaming chair, as it will provide you with important safety information and assembly instructions. The majority of customers require approximately 20 minutes to assemble their chairs.

DXRacer strengthened its presence by sponsoring renowned gaming tournaments like MLG, UMG, LPL, LCK, and forming collaborations with top Esports organizations such as Faze Clan, SKT T1, Samsung Galaxy, among others. Notably, DXRacer partnered with prominent brands like Monster Energy, Facebook Gaming, Sony, Razer, and Twitch to create custom seats. Its influence extended to Hollywood, making appearances in major sports, movies, and TV series, captivating a vast fan base.

Yes. DXRacer has created a variety of co-branded chairs for top esports teams and famous brands. If you and your team want a custom chair, please click our Customized Service page and fill out the form. We'll reply to you as soon as possible.

In 2006, DXRacer introduced the world's first gaming chair, known as the Formula Series, marking a groundbreaking milestone in the gaming industry and establishing a legendary status for gaming chairs.

DXRacer gaming seats are easily adjustable and designed to be extremely customized. We recommend that you shop by upholstery, size, style, function, price, etc to discover the best fit for yourself. You can check our page where you can select the sort for more information.
There are 4 easy steps to add your chair to cart:
Step 1: Choose your series
Step 2: Choose your size
Step 3: Choose your upholstery
Step 4: Choose your color

1)Drifting Series
A perfect chair to start for newcomers. Inherited by the best features of racing seats and ergonomic design, Drifting can perfectly match your setup's style and help you dominate the gaming world.

The DXRacer gaming chairs come in three sizes (Regular/L, Plus/XL and Super Plus/XXL) to allow you to find the perfect fit for your body. If you're in between sizes, go up a size for more space.

Log in to our Customized Service page or Contact DXRacer page to fill out our forms. We will get in touch with you as soon as possible.

The minimum order quantity is more than 10 gaming chairs, with no upper limit.

You can provide your design (3D images in FBX format) within our customization range to meet your needs. Alternatively, we can design the gaming chair for you for free until you are satisfied.

Customization is only available for the Drifting and Craft Series.

If you need samples, we can provide either an embroidered leatherette sample or a gaming chair sample. (Since this is a custom item, the sample cost will be calculated separately.)

The manufacturing time depends on the specific quantity and the complexity of the embroidery design. Generally, it is within 30 days.

You can choose to settle with DXRACER Qatar or China, or with our overseas distributors. The payment cycle is within 30 days.